A Simple Guide On How To Use The Mitel Connect App Sky Mobility

This article provides information and instructions for Sky Mobility customers who use the Mitel Connect app on their iOS (iPhone) or Android mobile device.

Overview

You can make business VoIP calls through your cellular network or any Wi-Fi network to which you have access. When the options Data Call (VoIP) and Automatic Transfer are enabled, calls are automatically switched from Wi-Fi to your cellular network and back to Wi- Fi depending on the availability and strength of the network.

The Dashboard

From the Mitel Connect App Dashboard, you can see the activity of recent calls and, if you use a business calendar on your mobile device, you can also view upcoming events. The dashboard also provides quick access to all your recent calls, events, contacts and the dial pad. Because the application does not support the display of voicemail messages, you must press and hold 1 on the keyboard to access the voicemail system of your ShoreTel Sky business phone number. To return to the Dashboard from any other screen, tap Connect Mitel or the Image logo added by the user.

Making a Call

Make a call from the dial pad. From the Dashboard, touch the screen at the top where SWIPE UP TO DIAL is displayed and slide up to show the dial pad. From the keypad, dial the desired number and touch the green icon of the phone to make a call. When you finish your call, slide down until you close the dial pad and return to the Dashboard.

Join a Conference

From the Splash board, touch Events. Find the event you wish to join, select the event and tap the Join button, which automatically dials the conference number and enter the participant’s access code. If the Join button does not appear, touch the phone number to make the call and then manually enter the participant’s code.

Add Another Call While You Are On An Active Call

From the Active call screen, touch the Add caller icon Add call icon, open the keypad, dial the desired number or touch the Contacts icon to find a contact to call, and when the called party answers, tap Merge calls icon combined to join the two calls together.

Combine Two Calls to Create a Three-Party Conference Call

From the active call screen, you can combine two calls together. If you are on an active call and have another call waiting or a new incoming call, tap the Merge icon call icon to join the two calls. You can also add another call while on an active call by touching the Add call icon Add call icon to add another caller and then tap the Merge icon call icon to join the two calls. Doing any of the above creates a tripartite conference call where you and the other two parties can communicate with each other.

Move A Call To Your Desk Phone

From the Active Call screen, touch the Move Call icon to move. This feature allows you to make a business call while away from your office and then transfer the call to your desk phone when you are back in the office. Note that this feature is not available if you are in a conference call.

Change The Network During A Call

From the Active Call screen, touch the Transfer icon or the Transfer Call icon to change the Wi-Fi call to your cellular voice network or touch the same icon to change the call from your cellular voice network to Wi-Fi. Keep in mind that when you do this, the other party will briefly hear the silence while the network is being changed.

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